Policies & Procedures

POLICIES & PROCEDURES

RESERVATION REQUIREMENTS:  At time of reservation, first 25% of stay is charged to credit card.  Reservations are not considered “guaranteed” until a signed Vacation Rental Agreement and 25% of total rental fees are received by Agent.  Signed Agreement and 25% of rental fees are due within 10 days of original reservation date.  All reservations require a signed rental agreement, a valid credit card and a current driver’s license for identification purposes. A personal check is accepted for any of these charges if presented to the company on or before forty-five (45) days prior to the arrival date.

CHANGES: If Guest makes a change in the date of arrival or departure there is a $25.00 administrative fee.  Changes must be made more than 30 days prior to arrival date and can only be made if property is available.

CANCELLATIONS: Reservations cancelled 30 days or more prior to arrival date receive refund of deposit minus $50.00 administrative fee; reservations cancelled less than 30 days prior to arrival forfeit the full 25% of rental fees paid. The cancellation forfeiture shall not be waived for any reason. Agent recommends that all guests take out adequate vacation insurance.  We recommend http://www.vacationrentalinsurance.com.

DAMAGE/SECURITY DEPOSIT:  A damage/security deposit of $500.00 per unit is required of all guests. The damage deposit is refundable and is not credited toward the rent.  This may be in the form of cash or credit card. If by credit card, an AUTHORIZATION is placed on the card. There is no charge to the card so long as all provisions herein are adhered to in full, including the following:

a. No damage/loss to home or its contents, beyond normal wear and tear. 
b. Two keys per unit are returned to Agent at check out. Unreturned keys are charged at $50.00 each.
c. No linens or other household items are lost or damaged.

d. No pets occupy property.

e. No cigar, pipe, or cigarette smoke in property.

f.  All provisions of this agreement are adhered to in full.

CONFIRMATION:  Confirmation of the reservation will be mailed, faxed, or e-mailed to Guest(s) upon receipt of signed Vacation Rental Agreement and payment of 25% rental fees. Please read the confirmation for accuracy of dates, mailing address, number of adults and/or children and accommodations. Any errors must be corrected within seven days of mailing. Pay close attention to the number of persons (Adults/Children) on the confirmation! Occupancy is limited to REGISTERED GUESTS ONLY.  MAXIMUM OCCUPANCIES ARE STRICTLY ENFORCED.  Absolutely no visitors are allowed without prior written consent by Agent. In the event of unregistered visitors on property your security deposit and rent will be forfeited and you will be asked to vacate immediately.

PROPERTY USE: The Property may be used only for residential purposes for the number of persons stated above. There are to be no parties, weddings, etc. allowed without prior written consent of Agent.  Agent or its representatives may enter the Property at any time, without notice, for the purposes of protection and/or maintenance of the property. Wherever possible, Agent will provide notice to the guest prior to such entrance.

AGE REQUIREMENTS: Guests under age 21 unaccompanied by a parent or legal guardian will not be permitted to register and will lose all funds paid to Agent.  Any reservations made under false pretenses will result in loss of advance payments and possible removal of guest from rental unit.  No House Parties!  Some properties require guest to be minimum of 25 years of age.

CHECK-IN: Check-in is 4 - 6 PM, at 120 E. Jupiter Lane, South Padre Island, TX. If you plan on arriving after hours contact our office for special arrangements.

CHECK-OUT: Check-out time is 11am.  All keys must be returned to our office. Late check-outs may be available for an additional charge.  Please contact our office to make arrangements. Agent will not be responsible for items left or lost in the unit after check-out.

KEYS: Guest will receive a total of 2 sets of keys. There is a $50.00 charge for any lost keys not returned to Agent. Charge is for changing locks.  Duplicate keys will not waive charges.

GUESTS/VISITORS: Guest’s reservation is confirmed for the number of guests listed. Guest and all visitors are subject to immediate eviction or additional charge if there are more guests on the Property than stated above. The Guest must ensure that children are supervised at all times. All children under the age of 18 years may not be left in rental accommodation un-supervised during the rental period. Guest is responsible for the actions of any family or visitors permitted on the Property.  MAXIMUM OCCUPANCY IS STRICTLY ENFORCED.

PARKING: Guest is advised of parking options and allowed parking places upon arrival. Tents, campers, or motor homes are not permitted in any of our properties.

NO SMOKING: The Property is non-smoking! However, if guests must smoke, please do so in the balcony or patio areas. If the smell of smoke is detected upon inspection, guest will forfeit full damage deposit.  Guests smoking indoors are subject to immediate eviction with no refund of rent or deposit.

 

TELEPHONE/INTERNET SERVICE: The Property currently has no phone or internet service.  Wireless internet is available at many places on the island.  There is also an internet café.

NO PETS:  Pets are NOT allowed on the Property.  Guests who have a pet face immediate eviction with no refund and forfeit security/damage deposit.

LOST OR STOLEN: Agent is not liable for lost or stolen belongings of Guest from Property during rental period. If items of the Guest or Guest’s visitors are lost or stolen, Guest should advise the appropriate authority first of the lost or stolen items. Items remaining may be returned to the Guest at the Guest’s expense, or disposed of at the discretion of Agent.

 

EXCESSIVE CLEANING: If Property is left extremely dirty after departure, an excessive cleaning fee is deducted from the security deposit. The added charge is $25.00 per hour, and is deducted from security/damage deposit.

FURNISHINGS:  Property comes fully furnished.  If there is any damage or disturbance of the personal property of the owner, replacement amount is deducted from security deposit.  If damage deposit is insufficient to cover replacement, additional charges may apply.  The LINENS & COOKING UTENSILS are provided in all of our properties. Properties are set with start up supplies of paper products, soap, and bath towels. Guests are responsible for providing paper products and soap supplies for the remainder of their stay. Extra pillows and blankets are very limited, we advise guests make arrangements to provide these extra amenities.

TOWELS: Towels equipped in the properties are not to be used as beach towels, pool towels, or clean up towels.  Guests must provide their own beach & pool towels.

ADDITIONAL REQUIREMENTS:  Agent requires that all windows and doors are kept closed at all times.  Failure to comply will result in forfeit of deposit and immediate eviction with no refund.

DEFICIENCIES: All properties are carefully inspected by our staff prior to your arrival, however deficiencies can still occur. Should you have a problem, please report it to our office as soon as it is discovered, any time night or day. We will make every reasonable effort to correct the problem in a timely manner. However, deficiencies such as appliance or other malfunctions, cleaning problems, or utility problems do not justify a refund.

POOL:  There are certain risks and dangers inherent in the use of pools and Jacuzzis, especially regarding children, the elderly, and anyone with health concerns. When using the pool or Jacuzzi, remember to use good judgment, and use special caution upon entering and exiting. Use of the pool and Jacuzzi are entirely at your own risk.  Our pools are serviced and pH readings are taken on a regular basis for your safety.  ABSOLUTELY NO DIVING.  NO LIFEGUARD ON DUTY. 

ACCESS:  Access shall be granted for services; exterminator (once per month), and for pool service (twice per week). In addition, access shall be granted to service providers, Agent, and owners as needed for necessary and emergency maintenance and repairs.

CHECK OUT PROCEDURES:  Complete the following for check out:

A.       Dishes, Pots, Pans, Silverware, and Utensils must be washed and put away.

B.       All towels in washer.

C.      Windows and doors must be left closed and locked with the air at 80 degrees.

D.      All trash put in outside garbage cans.

E.       All litter and cigarette butts must be picked up from the yard, front and back, and placed in the outside trash container.  

F.       Property should be left neat and in order, at least broom clean (generally, same condition as when Guest(s) arrived).

LIABILITY: This home is privately owned and managed, and every effort is made by the owners to keep the property in a well-maintained and safe condition. As such, the owners are not responsible for and will not be held liable for any accidents, injuries, illnesses or deaths that may occur to the guest, guest’s family, invitees, or to any person entering the premises. Guests agree to indemnify, defend and hold Agent and owner harmless from any and all claims or assertions of every kind and nature.

ACTS OF GOD/CONSTRUCTION NOISE: Neither Owner nor Agent shall be liable for events beyond their control which interfere with Guest(s) occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, war, inclement weather, and/or construction noise from nearby sites. NO REBATE OR REFUND will be offered in these circumstances.  We recommend http://www.vacationrentalinsurance.com.

EXPEDITED EVICTION: A material breach of this Agreement by Guest(s) , which, in the sole determination of the Agent, resulting in damage to the Premises, personal injury to Guest(s) or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for termination of Guest(s) tenancy. Violation of any of the rules contained herein will result in IMMEDIATE EVICTION and forfeiture of rent and security deposit. Any reservation made under false pretense will be forfeiture of advance payments and the party will not be permitted to check-in.